The Cloud9 Process
While each process may be different depending on your needs, a few things will always be the same.
First, you’ll get an hour of our time – free. We are happy to discuss your project and work out some rudimentary goals. We can meet in person in the vicinity of Whistler, or we can meet via Skype or over the phone.
If you are satisfied with our initial conversation, we will put together an initial audit of your project – this may entail reviewing your website, SEO, adwords account, analytics and data or brand positioning and market competition. We charge a fee for this audit as it takes a significant amount of time to offer a comprehensive plan. Should you choose to go elsewhere, the information will be valuable.
If you decide to proceed, we will draw up an agreement which protects both parties and ensures a smooth and defined process. It will also include a timeline or work-back schedule for estimated time of delivery. A 50% retainer of total costs are required prior to beginning any work.
We offer you a free account to use our project management software: Basecamp. This enables you to view the progress, send messages and submit files. If you choose to communicate through email, that works too. Our time is tracked using an accounting software, Fresh Books, that you will also have access to. This gives you up-to-the-minute information on project budget.