Looking for tips and advice on digital marketing, web development, branding or pretty much anything that helps your business to grow? Then check out the Cloud9 Marketing blog!

website audit
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Is Your Website Feeling Under the Weather?

You’ve got an awesome product or service. Your website looks pretty. You’re ready for business.

So why isn’t anyone calling?

The short answer is that there’s a lot more to a good website than you might think. Though it might look nice and be intuitive for you, there’s a good chance that there are some gaping holes lurking around your site.

In other words, your website is feeling a little under the weather – but just like when you’re feeling not-so-hot, it’s fixable.

Go to the Doctor

When something’s wrong with you but you’re not sure what it is, you probably head to the doctor (or, at least, you consult Dr. Google). Your doc probably won’t be able to help with your website, but we can: a website audit is the e-version of the doctor’s appointment.

A website audit is all about finding what elements are performing as they should, and what pieces are not. In our basic package, we search for broken links, HTML code errors, duplicate content, keyword ranking and visibility, etc.

Just like your appointment, audits are pretty quick an easy: we’ll meet with you for an hour to listen to your “symptoms” (a.k.a. your online marketing objective and goals), then we’ll take a few days to run our tests and assemble information. Once we’ve done our work, we’ll meet with you for another hour to discuss our findings, recommendations, and next steps.

Your doctor might recommend surgery, but that doesn’t mean you have to do it right away. On a similar note, our consultations are no-obligation: you can choose to act on our recommendations, or you can think about it for a little while.

Follow Up With the Specialist

You know what’s wrong and you’re ready to take action. Time to book an appointment with the specialist who is going to fix you right up.

Depending on what is wrong in the first place, a simple Band-Aid might be all you need to get back into shape. But let’s say your audit returned highlighting some major weaknesses in the search engine optimization department, and you want that fixed, stat. The next step would be getting an SEO specialist involved (Cloud9 does that!).

If it’s your SEO that needs fixing, we’ll work with you to determine your objectives and strategies, and we’ll come up with some keywords together that will convert searches into sales. We’ll roll up our sleeves, snap on our surgeon’s gloves, and take a look at your website’s structure, putting things back together in a way that makes your website shine.

SEO not the problem? Whatever we find in the audit, we’ll fix at this step, whether it’s a tiny job, a major overhaul, or somewhere in between.

Stay In Shape

Congratulations – you’re feeling better! Now don’t let all that hard work go to waste. Just as new illnesses and injuries come and go, the web is constantly changing. Links go stale, SEO algorithms change, and so on. Adequate follow up is key to staying in good shape.

Touch base with us every few months, and we’ll make sure that everything is running smoothly. If it’s not, we’ll help you fix it. You can even sign up for monthly website assessments so that we can proactively fix minor issues before they become big problems.

Once your website has got a clean bill of health, you can focus on providing your customers with the best product or service! That’s all there is to it.

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using video for business
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How to Use Video to Take Your Business to the Next Level

Some food for thought: according to Brainshark, video will account for 74% of all internet traffic by 2017.

That’s a lot of video.

There’s something about the format that entices people to click, watch, and share (provided, of course, that the content and production quality is top-notch). Videos can do a lot for businesses: boost SEO, increase traffic, generate sales, connect to the target market… the list goes on.

In short, videos are good news for business – but how can you incorporate them into your business?

We’re glad you asked.

Show What You Do

Sure, you could tell people about what it is your business does – or you could show them. Video lets prospective customers see your product (whether it’s a good or service) in action. You can highlight features, demonstrate how it works, and show why people need what you’re selling.

Introduce Yourself

Wouldn’t it be great to personally introduce yourself to every existing and potential customer within your target market? Video is the next best thing: it puts a name to the face and shows viewers who is behind the business, helping build trust and rapport. Chances are pretty good that it’s the people that really make your business. Make sure customers know who those people are.

Explain Your Expertise

Prove to viewers that you know your stuff. Make videos to address industry news, to explain how complex components of your business work, or to give forecasts of where you think the industry is headed. This type of video can help build your reputation as a knowledgeable professional in the field.

Go Behind the Scenes

Most of your clients have no idea what goes on behind the scenes, so show them! Film what goes into developing your product – the inputs, the people, the processes, etc. Use video to show how your business creates value for your customers in a fun, dynamic way.

Provide Support

Raise your hand if you’ve ever YouTubed for help on how to do something, like how to change your headlight bulbs or how to open a bottle of wine with a shoe. A lot of us do this – so create videos to help people with your product. Use videos to help users troubleshoot common issues, to address frequently asked questions, or to show unique ways of using your product. Give them the solutions they crave.

Tout Your Testimonials

Got happy customers? Share it! Incorporate videos of your clients using your product. Prospective customers are keen on checking reviews – just check TripAdvisor, Yelp, or any other review site. Harness your satisfied clients to get even more customers.

Videos that Go Beyond You

Not all videos have to be about you and your business – it can be equally powerful to share videos that are related to your business. For instance, a ski shop might share a video clip from a ski film, ski-related viral videos, or shock-factor avalanche clips. Keep it targeted and interesting to your customer base.

Deliver News

Think beyond the press release and create a video to share exciting news about your business. Won an award? Hired someone awesome? Created something new? Show, don’t tell!

 

We want to help you create videos to help you take your business to the next levels. Get in touch with us – we’ve got some big ideas for you!

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video facts for igital marketing
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These 8 Facts About Using Video on Your Website Will Blow Your Mind!

You’ve probably heard that incorporating video into your website will do wonders for your business. More people will visit! They’ll buy your stuff! They’ll become devoted lifelong fans who will wax poetically about your fabulous company!

But we know how it is: taking the time to write, produce, and edit a video isn’t always easy. It requires time, money, and help from other people to incorporate video into your website.

It’s kind of like eating vegetables: you know that adding video content to your website is good for you, but it’s not always the easiest thing to do. We’re here to give you some motivation to eat those proverbial vegetables. Here are 8 facts about incorporating video into your website that you simply cannot afford to ignore.

 

Fact #1: YouTube is the #2 Search Engine in the World

Yes, you read that properly. It goes without saying that people aren’t searching YouTube for text-based posts. Posting video content will allow you to reach out to one billion people who search through YouTube every month.

 

Fact #2: The Value of One Minute of Video is the Equivalent to 1.8 Million Words

Okay, a stick-person stop-motion video might not convey that much information (though in the age of the viral video, you never know). But a properly produced video filled with valuable information can have a major impact on those who view it—and the viewers will actually remember it. Plus, creating a video takes much less time than typing out 1.8 million words!

 

Fact #3: Over Half the 25-54 Year Old Demographic Share Video Online

Business 101: word of mouth is your friend. Sharing content on social media is the new word of mouth. If you can convince your fans to share your content with their friends, then you’re getting a personal introduction through a trusted source to some very valuable potential clients. Not having video means that you’re missing out on these shares.

 

Fact #4: Shorter Videos Are Shared More Often Than Longer Videos

Bonus fact: 20% of people viewing a video will click away from the video after 10 seconds of watching. Don’t be thinking that you need to produce a multi-hour blockbuster to engage your target market. On the contrary: focus on well-executed short videos that pack a punch.

 

Fact #5: Online Video Accounts for 50% Of All Mobile Traffic

See those people scanning through their phones at the bus stop? Half of them are watching a video online.  It’s simply impossible to ignore the fact that people are consuming their media in a whole new way, and that new way is through video. Ignore the importance of video, and you might be facing a future similar to the VHS player.

 

Fact #6: The Average Internet User Watches 32 Videos Per Month

Think about who uses the internet: that would be just about everyone. Now consider the fact that each person watches at least one video per day, on average. If you’re convinced that your target market isn’t into videos, think again.

 

Fact #7: On Retail Sites With Video Components, Site Visitors Stay 2 Minutes Longer—and Are 64% More Likely to Make a Purchase

The facts are starting to add up. We know that the time that people spend on our sites is incredibly valuable. We also spend a lot of time trying to convert site visitors into clients. Here it is in black and white: video does that.

 

Fact #8: Video Content Is 53 times More Likely to Show up on the First Page of a Search Engine Results than the Same Content in Text Form

Our final fact is a bit of a mouthful, but wow—talk about impactful. In the world of SEO, any leg up you can get on your competition is huge. That’s not 53%– it’s 53 times.

 

Convinced that video is the way to go for your website? We just so happen to offer video production services– click here for more details on how to get all the benefits offered by incorporating video onto your website.

Don’t believe us? Check out these websites for sources and more details:
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social media business credibility
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How Does Social Media Help Build Credibility for Your Business?

Imagine that you had the opportunity to have a face-to-face conversation with each and every one of your existing and potential customers.

That sounds pretty good, doesn’t it? While it would be incredibly time consuming to actually accomplish this, social media allows a business to establish a more personal connection to customers than ever before.

Creating a strong connection with customers is a good thing: it establishes trust, builds credibility, and demonstrates the personality behind a company, distinguishing it from other competitors in the field. Here’s what you need to do to get there:

Be a Credible Source of Information

Show your fans and followers that you are an expert in your field by being the go-to source for relevant information. The more you share valuable information, the more you gain authority; the more authority you have, the more you are perceived to be an expert in your field.

Focus on Your Followers

Though it might seem counter-intuitive, your business’s social media is not just about you—it’s about your followers. While you definitely want to include news about your company and your product, you also want to maintain a balance by including other information that might appeal to those reading your social media content.

Take Customer Service to the Next Level

Social media provides a business the opportunity to show its customers that the company really cares. A sound social media strategy will allow you to keep your finger on the pulse, anticipating what your customers want and responding to any customer service complaints swiftly and appropriately. Social media allows you to connect with customers like never before: you simply cannot afford to miss out.

Interact With Your Community

Build trust with your customers by creating a bona fide community around your business. Encourage your followers to ask questions (and, of course, answer them!).

Engage community members to participate in your social media initiatives, and create a two-way dialogue with your customers. Don’t forget to listen: when you take the time to really hear what your customers have to say, you can gain knowledge that will help you improve your products and policies.

Let Your Customers Speak

The best way to boost your credibility is to let your satisfied customers do the work for you.

Encourage happy customers to share their testimonials on social media, and highlight their Tweets, photos, or posts on your own social media. It’s one thing to tell your customers how great you are, but it’s even more effective to have your loyal fans share their satisfaction with their own community. Begin to see your happy customers as brand ambassadors, and embrace them within your social media strategy.

Be Authentic

If you are not being fully and completely authentic in your company’s social media initiatives, then you are missing the point. It’s hard to build a connection with a phony person, and it’s even more difficult to do so with an inauthentic brand.

Use your business’s strategy and values to shape your social media strategy. Maintain a consistent, honest imagine across your social media channels. Give your customers a behind-the-scenes peek into the people and processes behind your product. Don’t be afraid to reveal your company’s true personality.

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startup content strategy to build brand awareness
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Start-up Content Strategy: How Important Is It?

So you’ve just launched a new venture with a shiny new website. How’s traffic? Non-existant? Well, here’s how to change that with a solid content strategy.

Search engines use various methods to determine page rank and position in search engine results pages (SERPs). A large part of that is determined by relevant and credible links to your content, social media interaction, online discussion, articles and white papers, slide shares, videos, etc.

A start-up should focus on getting as much exposure as possible early on. There are several methods that help to build brand awareness, and they should all be considered.

It is very important to understand that without a solid content strategy that will genuinely appeal to users, social media efforts and other inbound marketing efforts will fall short and the return on investment will be very little.

Creating original content and utilizing tools such as article submission, eBooks, blogging, white papers, slide shares, videos and press releases will help to not only build brand credibility and improve your company website’s page rank (through link backs and shares), it will also give you something to talk about.

Once you have a solid content strategy and have built up enough of a library to feel it is worth presenting to the public, you reach out and you share it like crazy!

And that is where social media comes in. Social media is, in essence, the curation of content. It gives everyone the ability to share content as they see fit. This gives the end-user the control over how extensively your content is shared – unless you use fan blockers or other forceful tactics, which are not recommended if you want to build “goodwill” with your fan base.

If you do not have anything original or well-thought-out to share, people will simply and unapologetically move on and not look back. Which, of course, you don’t want. You want to be the source that people flock to for solid information and share with their friends, colleagues, coworkers and so on. But that is only accomplished when the product is good.

We get a fair amount of start-ups asking for just social media. And while a solid social strategy coupled with Facebook advertising and perhaps contesting can yield good results in terms of social media fan growth and engagement, it may not be the answer to increasing traffic to your web site and ultimately into the sales funnel or develop into leads.

So, is a content strategy important for start-ups? Most definitely.

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social media marketing matt astifan
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Matt Astifan helped someone get 11,000 Fans in 3 weeks

This was an email I received from Matt Astifan about the Facebook for Brands Workshop we (Cloud9 Marketing) co-produced with him in March. Amazing results!

__________________

I love Whistler.

And that’s why when Virginia-Rae from Cloud9 Marketing asked me to host Facebook For Brands in Whistler I quickly agreed!

After the event, I was pleasantly surprised by the feedback I got at the workshop.

Not only did several people tell me it was the best Social Media Workshop they had ever attended. I had several emails from people showing me their new stats.

One person named Patrick from GetBud.net actually shocked me with his results.

He wrote:

“Hi Matt, I’m currently running 5 total ads and spent only $27.00 to generate all this interest…the numbers just keep going up and up! I’ve received a bunch of positive messages and no negative so far. Very encouraging for the start of my online venture! I’d be interested in knowing what you think…is this a normal response for a few $1.00 ads?”

At first, I actually thought he was doing something wrong! I was afraid he was racking up a huge bill without knowing it! So, I offered him a free online consultation to review his Facebook Ads dashboard.

I helped someone get 11,000 Fans in 3 weeks - vquinnell@gmail.com - Gmail

The results: Gnarly.

Patrick was using the exact techniques I showed him in the Facebook For Brands Workshop and getting THOUSANDS of targeted fans for pennies!

He knew his fans’ demographics and what they were passionate about and designed Facebook Ads that engaged them.

Here is what he wrote on his wall:

I helped someone get 11,000 Fans in 3 weeks - vquinnell@gmail.com - Gmail

Before attending the Facebook For Brands Workshop in Whistler on March 20th, 2013 Patrick had only 197 fans, today he has over 11,000!

Do you want to know exactly how he did it? Attend the Facebook for Brands Workshop in Vancouver on May 2nd and I’ll show you how. :)

It’s only been 24 hours and we’ve already sold 25% of the seats!

Get tickets here now –> http://www.webfriendly.ca/facebook-for-brands-workshop/

Best,

Matt

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email marketing
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5 Tactics to Grow Your Email List

Originally posted on Mashable: 5 Tactics to Grow Your Email List.

Back in January, many email marketers said increasing their lists was their top goal for 2013. Well, spring is here. Is your mailing list growing as fast as your flowers and lawn? If not, it’s time to execute a new plan.

Many marketers have email addresses only for 30% or less of their customer and prospect lists. They’re tempted to revert to their direct-mail experience and reach for a quick fix like email append (“e-append”) and list rental/purchase.

But in today’s engagement-based inbox placement world, this “quick fix” approach can give you more headaches than new sales.

If you seek quantity over quality in list growth, you’re practically inviting the ISPs either to block your entire opt-in mailing list or route everything to your recipients’ bulk folders, where they’ll languish in obscurity until the ISPs dump them automatically.

So, what should be in your email list growth plan? Below are five tried-and-true methods to ignite your email list growth, in a safe, permission-based way.

1. Make It Easy to Opt In on Your Website

Your customers and prospects must be able to find your opt-in form easily on your home page. This advice has been around for years, but today’s web designers apparently didn’t get the memo. They position Facebook and Twitter icons prominently but send you on a search-and-rescue mission to find the opt-in field.

Many websites undersell the email value proposition, using just a link saying “Sign Up for Email” relegated to the homepage footer. Worse, the email opt-in call-to-action isn’t even on the page. Make your forms stand out.

If you want to get more opt-ins, make the email invite more visible. Use a benefit-based call-to-action, and test an offer that you subsequently deliver in your welcome series.

2. Don’t Stop at Just One

Add more opt-in forms throughout your site and in various placements: above the fold (the horizontal halfway point on your website, like the fold in a newspaper), below the fold, in the right rail, in left-hand navigation and on a dynamic layer that displays according to visitors’ site activity.

Test these locations to see how many more opt-ins you can drive, each one alone and in combination with each other. One opt-in form on a page might drive X, while having two opt-in form placements on a page might drive 1.5X to 2X.

At the EEC Summit in 2012, Tommy Hilfiger reported that his company drives 2% of all site visitors to opt in by using a dynamic opt-in layer served to new site visitors on site entry.

3. Collect Emails at Your Stores

Ask your customers to opt in for email at your checkout counter or when requesting an email receipt. However, be sure you are collecting high-quality names.

You’ll have to develop a request procedure that helps you overcome two big pitfalls of point-of-sale requests: phony addresses, either provided by reluctant customers who can’t say no to the request or keyed in by sales associates who have to meet email quotas.

Mistakes, which happen when sales people misspell a written address, misunderstand a customer’s spoken address or omit a crucial detail like the “@” symbol.

Here are a few suggestions for collecting more and better addresses:

  • Let customers type in their email addresses on a POS touchpad or credit card terminal.
  • Give them an offer or benefit for signing up in-store.
  • Explain what they’ll be receiving.
  • Get explicit permission before adding the address.

4. Make It Mobile

Consumer adoption of mobile sites and apps makes mobile another important collection point for opt-in for both email and SMS text. The best mobile site home pages have two opt-in forms: one for email, one for SMS. Remember the constraints that mobile puts on viewing and data input.

Don’t ask users to fill out lots of form fields. Keep the form short and simple. You can collect more information later in your welcome series using progressive profiling.

5. Remember Your Social Networks

Give your Facebook followers a simple opt-in form page. Call out the benefits and differences between your social experience and your email communications.

Consider using social login, also known as social sign-in. This uses existing login information from social networks such as Facebook or Twitter to sign in to a website without having to create a separate login account specifically for your website.

You can also use this process to allow your site registrants to quickly and easily sign up to receive your marketing emails.

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customer choice business
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A Question: Valuing Customer Choice

Here is a question I received through my Linkedin account in regards to customer choice – I thought the question was pretty interesting and touched on companies having to build on trust and goodwill to move forward, especially with the new Panda and Penguin releases in Google – so I decided to share it…

Hi Virginia,

I know you deal with a lot of people everyday and as a marketing professional I thought you may be able to give me some feedback. I have now been in a sales role with Paladin Security for just over 8 months. Cutting to the chase here is I wanted to know in your opinion what your feelings are to NOT having to lock into a 3 year contract for a business service such as cell phone service or as in my situation security alarm monitoring (for commercial or residential customers). Would not having to sign a fixed term contract be more attractive to you or people you know in general? Or would your answer be that it wouldn’t influence you in any way? Paladin just went with all services on a no fixed term contracts so I’m trying to see how I can position that in my conversations with decision makers. Thanks for any feedback. Greatly appreciated!
Warm regards,

Christine

————————–

Hi Christine,

Thanks for your message and congrats on your relatively new position!

Personally, I like the idea of a product not being available only on a fixed term. Especially as we are moving toward an era of genuine and transparent B2C interaction. With the importance of social media and socially influence search playing a much bigger role in SEO and other business ranking factors, the more trust you can build with your customers the better.

In my experience when you lock someone into a contract there is a mild feeling of mistrust – like “Why do they have to lock me into a contract? What don’t I know that I may not like down the road?”. Which does not build a feeling of goodwill and trust toward the business, and ultimately a negative impression – if only slightly. This may influence how they talk about your product OR if they talk about your product at all. Your customers want to feel in control about their choice to use your service and that by offering a flexible no-obligation option, you value that choice. I think if your marketing efforts can focus on humanizing your brand and developing a great customer satisfaction strategy, then your company’s move to no-fixed terms will be a success.  Good luck – thank you for your question!

With appreciation,

Virginia-Rae Choquette

 

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